Question 1

What is PawHub AI?

Accepted Answer

PawHub AI is a UK-based platform combining AI-powered pet guidance, in-depth breed knowledge, and a directory of trusted services. We're currently in development with a full launch expected in Autumn 2026.

Question 2

Is the site live yet?

Accepted Answer

Our breed library and AI Breed ID tool are live now. Services (vet, training, grooming, walking, boarding), community features, and bookings are coming with our full launch.

Question 3

How do I join the waitlist?

Accepted Answer

Use the waitlist form on the homepage or on any Coming Soon page. We'll email you the moment that feature opens.

Question 4

Do I need an account to browse?

Accepted Answer

No. Browsing breeds, reading guides, and using the AI Breed ID tool work without an account. Accounts will be needed later for bookings and saving pets.

Question 5

Is PawHub free?

Accepted Answer

Browsing and AI breed tools are free. Some future services (bookings, expert consultations) will be paid; pricing will be clear before you commit.

Question 6

Where does breed information come from?

Accepted Answer

Breed profiles are written by our editorial team and reviewed against established UK and international sources. We're continuously expanding and improving them.

Question 7

How accurate is the AI Breed ID?

Accepted Answer

AI Breed ID gives a best-guess based on a photo. It works well for purebred and common mixes but is not a DNA test. For accuracy, use a DNA service.

Question 8

Can I compare two breeds?

Accepted Answer

Yes — visit /breeds/compare to compare temperament, size, energy, grooming and care needs side-by-side.

Question 9

Why can't I find a specific breed?

Accepted Answer

We add breeds weekly. If yours is missing, email hello@pawhubai.co.uk and we'll prioritise it.

Question 10

Are cat breeds supported?

Accepted Answer

Yes — visit /breeds/cats for the cat library, with the same depth of profile as dogs.

Question 11

When will I be able to book a vet or trainer?

Accepted Answer

Bookings open with our full launch in Autumn 2026. Join the waitlist on any service page for early access.

Question 12

Will services be UK-only at launch?

Accepted Answer

Yes — UK first. International rollout is on the roadmap.

Question 13

How are providers vetted?

Accepted Answer

All providers will be ID-verified, qualification-checked, and reviewed by real users. Verification details will be on each provider profile.

Question 14

Can I cancel a booking?

Accepted Answer

Yes. Cancellation terms will be shown clearly before you confirm and follow standard UK consumer protections.

Question 15

What about emergencies?

Accepted Answer

PawHub is not an emergency service. If your pet needs urgent care, contact your local vet or out-of-hours clinic immediately.

Question 16

How do I sign up?

Accepted Answer

Account creation is currently limited to invited early testers. Join the waitlist to be notified when public sign-ups open.

Question 17

Can I add multiple pets?

Accepted Answer

Yes — your dashboard will support multiple pets with individual profiles, photos and care notes.

Question 18

How do I change my email or password?

Accepted Answer

From your dashboard settings once signed in. Password resets are available from the login page.

Question 19

How do I delete my account?

Accepted Answer

Email hello@pawhubai.co.uk from your registered address. We action requests within 30 days under UK GDPR.

Question 20

Is my data private?

Accepted Answer

Yes. We never sell your data. See our Privacy Policy for full details on what we collect and how it's used.

Question 21

Are there subscription plans?

Accepted Answer

We'll offer a free tier plus an optional PawHub+ subscription with advanced AI features and priority booking. Details closer to launch.

Question 22

What payment methods will you accept?

Accepted Answer

Major debit/credit cards and Apple Pay / Google Pay at launch. Direct debit for subscriptions where supported.

Question 23

Will I get a receipt?

Accepted Answer

Yes — every transaction emails a VAT-compliant receipt and stores a copy in your dashboard.

Question 24

What's your refund policy?

Accepted Answer

Refunds follow UK Consumer Rights Act. Service-specific terms (e.g. cancellation windows) are shown before you book.

Question 25

Can I get an invoice for a business?

Accepted Answer

Yes — add your business details in account settings and invoices include your VAT number.

Question 26

The site isn't loading correctly. What should I do?

Accepted Answer

Try a hard refresh (Ctrl/Cmd + Shift + R). If issues persist, email hello@pawhubai.co.uk with your browser and a screenshot.

Question 27

Which browsers are supported?

Accepted Answer

Latest Chrome, Safari, Firefox and Edge. Mobile Safari and Chrome on iOS/Android are fully supported.

Question 28

Is the site accessible?

Accepted Answer

We aim for WCAG 2.1 AA. If you encounter an accessibility barrier, please tell us — we'll prioritise the fix.

Question 29

I found a bug. How do I report it?

Accepted Answer

Email hello@pawhubai.co.uk with steps to reproduce and a screenshot. We triage reports within 2 working days.

Question 30

Can I use PawHub offline?

Accepted Answer

No. PawHub is a web service and needs an internet connection. Cached pages may work briefly offline but data won't sync.

How can we help you?

Getting Started

Breeds & AI Tools

Services & Booking

My Account

Billing & Subscriptions

Technical Support